Shipping policy

How long will it take for my stuff to ship?

If we have it in stock, we'll usually ship it within 7 business days. Expect approximately two to three weeks shipping time for North America. International delays may vary due to customs clearance. We'll send you a tracking number as soon as your order ships.

If you have any issues with your products upon arrival (i.e: Damaged goods, missing package, etc), contact us and we'll sort out the problem immediately. If you would like to return an item, please consult our Refund Policy.

Who pays shipping?

Unless otherwise specified, shipping costs are the responsibility of the customer. 

For dealers, shipping is not included in the product price and will be billed once orders are shipped. Shipping and duties are the responsibility of the dealer at all times unless a written arrangement has been made between Atelier Olympia Inc. and the dealer in question.

Customs

All customs fees are the responsibility of the customer. Atelier Olympia will not be held accountable for payment of import taxes on your products. 

 

Damage Shipping Policy:

At Atelier Olympia, we will all possible to ensure that your orders are delivered to you in perfect condition. However, in the unfortunate event that you receive damaged goods, we have established a comprehensive Damage Shipping Policy to address these situations.

  1. Document the Damage: Please assist us in resolving the issue promptly by providing all relevant documentation. This includes taking clear pictures or videos of the damaged products, as well as any visible damage to the shipping boxes or packaging. Additionally, kindly provide us with the tracking number and order number associated with your purchase.

  2. Contact Customer Support: Once you have documented the damage, please reach out to our dedicated Customer Support team within [insert number of days] of receiving the damaged items. You can contact us via [email/phone number], and our team will guide you through the next steps.

  3. Our Commitment: We understand the frustration caused by damaged shipments, and we assure you that we will do our best to assist you in this process. We will initiate a complaint with the relevant logistics agent on your behalf and strive to obtain a refund or resolution. However, please note that this process may take some time, as it is beyond our direct control.

  4. Your Cooperation: To expedite the resolution process, we kindly request your cooperation in providing the necessary information and documentation. This will enable us to present a strong case to the logistics agent and work towards a satisfactory resolution for you.

  5. Our Responsibility: While we are committed to assisting you with damaged shipments, it's important to note that some aspects of the shipping process are beyond our control. We work with trusted logistics partners, but occasional mishandling or accidents may occur during transit. Rest assured, we will leverage our resources and expertise to ensure the best possible outcome for you.

At Atelier Olympia, we value your satisfaction and are dedicated to resolving any issues that arise during the shipping process. Thank you for your understanding and cooperation. If you have any further questions or concerns, please don't hesitate to contact our Customer Support team.

Please note that this Damage Shipping Policy is subject to change, and we recommend reviewing it periodically for any updates.